Returns and refunds

Right of withdrawal

[TO COMPLETE: the right of withdrawal and its exceptions for the products sold. To be confirmed with your legal adviser.]

How to ask for a return

1. Contact us at [TO COMPLETE: customer service email] with your order number and the reason for the return.
2. We reply within [TO COMPLETE: reply time] with the instructions to follow and the return address.
3. Send the order back as explained, keeping the tracking number until it reaches us.

Condition of the goods

[TO COMPLETE: the condition a product must be in to be accepted back, for example sealed packaging]

Refunds

Once we have received and checked the goods, the refund is made to the payment method used for the order within [TO COMPLETE: refund time]. [TO COMPLETE: who bears the return shipping costs]

Damaged or wrong products

If your order arrives damaged or is not what you ordered, contact us within [TO COMPLETE: number of days] of delivery with photos of the parcel and the product, and we will arrange a replacement or a refund.