Shipping and delivery

How delivery works

Once your payment is confirmed we prepare your order and hand it to the courier. You receive an email with the tracking number as soon as the parcel leaves us, and you can follow the order from your account.

Dispatch and delivery times

Orders are dispatched within [TO COMPLETE: dispatch time] and delivered within [TO COMPLETE: delivery time] to [TO COMPLETE: delivery areas].

Shipping costs

[TO COMPLETE: shipping costs and free-shipping threshold]. The cost of your order is shown at checkout before you pay.

Packaging and insurance

[TO COMPLETE: how parcels are packed, whether they are insured and for what value]

Receiving your parcel

Check the package when it is delivered. If it looks damaged or opened, say so to the courier on the spot and contact us within [TO COMPLETE: number of days] so that we can open a claim.

Need help?

Write to us at [TO COMPLETE: customer service email] or read the frequently asked questions.