Frequently asked questions
Orders and payment
How do I place an order?
Add the products to your cart, go to checkout, choose the delivery address and shipping method, and pay. You receive a confirmation email when the order is placed.
Which payment methods do you accept?
[TO COMPLETE: accepted payment methods]
Can I change or cancel an order?
[TO COMPLETE: until when an order can be changed or cancelled, and how]
Shipping and delivery
How long does delivery take?
[TO COMPLETE: delivery time]. All the details are in Shipping and delivery.
Can I track my order?
Yes. We email you the tracking number when the parcel is shipped, and the status of the order is in your account.
Our products
Are your products authentic?
[TO COMPLETE: how the authenticity of bars and coins is guaranteed, and which certificates come with them]
How is the price of a product set?
[TO COMPLETE: how prices follow the metal market and how long a price is held while you order]
Returns and refunds
Can I return my order?
It depends on the product. The conditions are explained in Returns and refunds.
Your account
How do I create an account?
Use the register page and fill in your details. With an account you can follow your orders and leave reviews on what you bought.
I forgot my password
On the login page choose the password reset: we send a code to your email address to set a new one.